Shipping, delivery and returns

• Shipping charges on orders of $25 (minimum) up to $74.99 are at a flat rate of $9. (With tracking number).
• Shipping is free on all orders of $75 or more. (With tracking number). 
• Offsetting the greenhouse gas emissions generated by the transport of our packages thanks to Shopify's Planet app.
• There may be some delays during public holidays and snow storms.
• No workshop pickup is available except by invitation.
• Orders received after Friday 11:00 a.m. will be processed the following Monday.
• Wholesale, corporate or event orders are subject to different handling and shipping charges due to the nature of the order.

We are not responsible for any loss or theft resulting from Canada Post handling. For insurance, choose the signature delivery option.

Error in shipping address:

• Please send us a message promptly at info@lasultana.net to inform us of the error.
• If your order has not yet been shipped, we will not be able to correct the shipping address until your order is shipped. We cannot guarantee address changes once the order has been confirmed since sometimes processing and shipping are fast.
• If your order has been shipped, you will need to contact Canada Post and ask them to update the address.
• If the package is returned to us due to an address error on your part (e.g. missing apartment number, old address, etc.), it will be reshipped at a cost of $15 even if you opted for free shipping, at $11 or $8. When an order is returned to us due to an incorrect delivery address, Canada Post will charge us the full price again for returning the order to our workshop.
• The order will not be refunded if you decide to cancel.

Returns, Cancellations and Refunds:

• Due to the nature of our products, we do not accept returns , exchanges, or refunds unless it is a defect or an error on our part. In this case, please contact us at info@lasultana.net with a photo of the problem. No cancellations are allowed on items already shipped.
• We do not return any product due to taste, change of mind, allergies or other personal reasons.
• Items must not have been used or unpacked.
• Items must be received within 30 days of purchase.
• For order cancellations before shipment, a 2% fee will be charged for handling and packaging.

You will be responsible for the return shipping costs. We recommend purchasing insurance for all orders to ensure we receive your return safely. A refund will be issued after the product has been checked (it must be intact).