Privacy policy
Privacy Policy – La Sultana S.E.N.C.
Last updated: April 10, 2026
La Sultana Savonnerie | Handmade natural soaps and skincare | Québec operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). La Sultana Savonnerie is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with our Services. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.
Personal Information We Collect
When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you or another individual. Personal information does not include anonymized or de-identified data.
We may collect or process the following categories of personal information:
Contact information
Name, address, billing address, shipping address, phone number, email address.
Payment information
Credit card, debit card, financial account numbers, transaction details, payment confirmation.
Account information
Username, password, preferences and settings.
Transaction information
Products viewed, added to cart, purchased, returned or exchanged.
Communications
Information you provide when contacting customer support.
Device information
IP address, browser type, device type, network connection.
Usage information
Interactions with our website, browsing activity, navigation patterns.
How We Collect Information
We may collect personal information:
- directly from you when you create an account or make a purchase
- automatically through cookies and similar technologies
- from service providers that help operate our store
- from partners or third parties
How We Use Your Information
We use personal information to:
Provide and improve our services
Process orders, payments, shipping, returns, account management and personalized recommendations.
Marketing and advertising
Send promotional emails or show relevant advertising based on your interactions with our website.
Security and fraud prevention
Protect transactions, detect fraud and maintain platform security.
Customer service
Respond to inquiries and provide support.
Legal obligations
Comply with applicable laws and enforce our policies.
Sharing of Personal Information
We may share personal information with:
- Shopify and service providers who help operate the store
- payment processors
- shipping partners
- marketing and analytics partners
- legal authorities when required by law
Shopify processes data to provide and improve the Services. Learn more:
https://privacy.shopify.com
Third Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
Children's Information
Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority.
Data Security
No method of transmission over the Internet is 100% secure. We take reasonable precautions to protect your information.
Your Rights
Depending on your location, you may have the right to:
- access your personal information
- correct inaccurate information
- request deletion
- request a copy of your data
- withdraw consent for marketing communications
To exercise your rights, contact us using the details below.
International Data Transfers
Your personal information may be processed outside your country of residence in accordance with applicable laws.
Changes to this Policy
We may update this Privacy Policy periodically. Updates will be posted on this page.
Contact
If you have questions about this Privacy Policy:
La Sultana S.E.N.C.
211 Avenue Principale
Saint-Benjamin, QC, Canada
G0M 1N0
Email: info@lasultana.net
