FAQs

Why is my product in a plastic container?

Some products are sold in glass jars and others in PET plastic jars. For what? Lightweight, durable, safe and with a lower carbon footprint than other materials, PET is the most recyclable plastic in the world. This also helps us reduce the weight of the products and therefore the costs associated with transport. We invite you to recycle the containers!

Why is my package box not an original box?

We promote recycling and reducing our ecological footprint. You may receive your order in a reused box from our house, our café or from a supplier. This too allows us to reduce our product and shipping costs.

How long and how can I store my soap?

Soaps will keep for several years, although it is best to use them within a year of purchase. Essential oils may become less present and colors (mineral and/or natural) may fade, especially as we limit the use of EOs. Certain stains may appear after a few months, this is a normal reaction to " overgreasing”. It is best to keep soaps away from humidity and jets of water. It is essential to dry them after use on a soap dish (we have beautiful pine ones in store!). Our soaps benefit from a 6-week cure so that the saponification is carried out properly.

What is the soap making process?

We use cold saponification (traditional method). Our soaps are handmade, one by one, colors may vary.

How do I store my bath bombs?

It's important to store bath bombs away from moisture (ideally away from the bathroom!). An airtight “zyploc” type bag is perfectly suitable and presto! In the fridge!

Why do bath salts no longer smell in the water?

Essential oils are used sparingly in our products. They are precious and can sometimes be irritating to the skin. In addition, they lose their odorous capacity upon contact with water; they are said to be hydrophobic. As they do not mix with water, their smell disperses. Most products that continue to have an odor in the water or on the skin are made from fragrance oil and perfumes (chemical).

Why does my candle look “frosted”?

Most commercial candle makers use paraffin and chemical ingredients to prevent the appearance of this frosty “frost” effect. We use natural soy wax and since the candles are poured one by one, it is completely normal to see this frosted appearance. Others prefer to use amber containers or wraparound labels to hide this effect. With us, the frosted appearance is a guarantee that your candle was made with pure soy wax.