FAQs

Why am I unable to complete payment for my order?

A minimum of $25 is required to process payment and ship an order.

Why is my product in a plastic container?

Some products are sold in glass jars and others in PET plastic jars. Why? Lightweight, durable, safe and with a lower carbon footprint than other materials, PET is the most recyclable plastic in the world. It also helps us reduce the weight of products and therefore, the costs related to transport. We invite you to recycle the containers!

Why is my parcel box not an original box?

We promote recycling and reducing our ecological footprint. It is possible that you receive your order in a reused box from our house, our café or from a supplier. This also allows us to reduce the costs of our products and shipping.

How long and how can I store my soap?

Soaps can be kept for several years, although it is best to use them within a year of purchase. Essential oils may become less present and colors (mineral and/or natural) may fade, especially since we limit the use of essential oils. Some stains may appear after a few months, this is a normal reaction to "superfatting". It is best to keep soaps away from humidity and water jets. It is essential to dry them after use on a soap dish (we have beautiful pine ones in the store!). Our soaps benefit from a 6-week cure so that saponification is carried out properly.

What is the process of making soaps?

We use cold saponification (traditional method). Our soaps are handmade, one by one, colors may vary.

How do I store my bath bombs?

It is important to store bath bombs away from moisture (ideally away from the bathroom!). An airtight bag like "zyploc" is quite suitable and voila! In the fridge!

Why do bath salts no longer release odor into the water?

Essential oils are used sparingly in our products. They are precious and can sometimes be irritating to the skin. In addition, they lose their odor capacity when in contact with water, they are said to be hydrophobic. Not mixing with water, their odor disperses. Most products that continue to have an odor in water or on the skin are composed of fragrance oil and perfumes (chemical).

Why does my candle look “frosty”?

Most commercial candle makers use paraffin and chemicals to prevent this frosty "frost" effect. We use natural soy wax and since the candles are poured one by one, it is completely normal to see this frosty appearance. Others prefer to use amber containers or wrap-around labels to hide this effect. For us, the frosty appearance is a guarantee that your candle was made with pure soy wax.